Refund policy

Last Updated: June 2026

At PeakHydro, customer satisfaction is our highest priority. We proudly offer a 30-day free return and refund policy to ensure a worry-free shopping experience.

Eligibility for Returns

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

The item must be unused or minimally used

The item must be returned in its original condition

The item should include original packaging whenever possible

Proof of purchase may be required

Free Returns

PeakHydro provides free returns for eligible products worldwide.

Customers approved for a return will receive return instructions from our support team.

Non-Returnable Items

Gift cards

Downloadable products

Customized or personalized items

Items damaged through misuse or improper handling

Items returned after the return window expires

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Provide:

Order number

Photos of the item

Photos of the packaging

Description of the issue

We will evaluate the claim and offer an appropriate solution, including replacement, refund, or store credit.

Refund Process

After the returned item is received and inspected, customers will be notified regarding approval.

Approved refunds are issued to the original payment method.

Processing times vary depending on financial institutions and payment providers.

Late or Missing Refunds

If a refund has not appeared:

Check your bank account

Contact your credit card provider

Contact your bank

If the issue remains unresolved, contact support@peakhydro.shop.

Contact

Email: support@peakhydro.shop

Phone: (416) 473-2592